Privacy Policy

Last updated: July 2026

This Privacy Policy explains how Estecapelli collects, uses, stores and protects your personal data when you visit our website, contact us, or receive a consultation or treatment with us. Estecapelli is based in Istanbul, Türkiye and cares for patients from around the world. We are committed to handling your data lawfully, transparently and securely.

1. Who we are

Estecapelli is a hair restoration, plastic surgery, dental and aesthetic clinic operating in Istanbul, Türkiye. For the purposes of data protection law, the data controller is Bench Turizm Sağlık Hizmetleri Medikal Ürünler Dış Ticaret Ltd. Şti., registered at Cumhuriyet Mah. Yeni Yol 1 Sk. Now Bomonti Blok No: 2 İç Kapı No: 96 Şişli / İstanbul, Türkiye. You can reach us about any privacy matter using the details in the Contact us section below.

2. The information we collect

Depending on how you interact with us, we may collect:

Contact details — your name, phone number, email address, country and preferred language.
Health information you choose to share — photographs of the treatment area, medical history, current medications and other details you send so our medical team can assess your suitability and prepare a treatment plan.
Booking and travel details — appointment dates and the information needed to coordinate your visit.
Technical data — IP address, browser type, device information and cookie data collected automatically when you use our website.

3. How we use your information

To respond to your enquiries and provide a personalised assessment, treatment plan and quote.
To plan, deliver and follow up on your treatment and aftercare.
To coordinate appointments, travel and accommodation related to your visit.
To improve our website and services, and — only where you have agreed — to send you relevant information.
To meet our legal, medical and regulatory obligations.

4. Legal basis for processing

We process your personal data under the Turkish Personal Data Protection Law (KVKK) and, where it applies, the EU/UK General Data Protection Regulation (GDPR). Our legal bases are your consent, the performance of a contract or steps taken at your request, our legitimate interests in running the clinic, and compliance with legal obligations. Health information is a special category of data: we process it only with your explicit consent or where otherwise permitted for the provision of healthcare.

We do not sell your personal data. We share it only as needed with: our medical and patient-care team; the surgeons, hospitals and clinics involved in your treatment; and trusted service providers (for example, secure hosting, communication and travel coordination) acting on our instructions. We may also disclose data where required by law.

6. International transfers

Because we treat patients from many countries, your data may be transferred to and processed in Türkiye and other countries. Where we transfer data internationally, we take appropriate safeguards to protect it in line with applicable data protection law.

7. How long we keep your data

We keep your personal data only for as long as necessary for the purposes described above, including any medical, legal or regulatory retention periods that apply to healthcare records. When data is no longer needed, we securely delete or anonymise it.

8. Your rights

Subject to applicable law, you have the right to access your data; to have inaccurate data corrected; to request deletion; to restrict or object to certain processing; to data portability; and to withdraw consent at any time without affecting processing already carried out. You also have the right to complain to the relevant data protection authority. To exercise any of these rights, contact us using the details below.

If you are in Türkiye, the way we process your personal data under the Turkish Personal Data Protection Law (KVKK) — including the categories of data, the purposes of processing, the parties we share it with and how to exercise your statutory rights — is described in detail in our KVKK Data Processing Notice.

9. Cookies

Our website uses cookies and similar technologies to make the site work, to remember your preferences and to understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site functions. For full details of the cookies we use, please see our Cookie Policy.

10. Security

We use appropriate technical and organisational measures to protect your personal data against loss, misuse and unauthorised access. No method of transmission or storage is completely secure, but we work to safeguard your information at all times.

11. Children

Our services are intended for adults. We do not knowingly collect data from children without the consent of a parent or legal guardian.

12. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page, with the date it was last updated shown at the top.

13. Contact us

If you have any questions about this policy or how we handle your data, contact us at info@estecapelli.com or via our Contact page.